Spend $99 for free shipping in australia!

Shipping

We guarantee to ship your AustralianVitamins.com order as soon as possible! Our dispatch staff are hard at work, Monday to Friday (Also Sunday during peak times) to ensure your completed order is packed and shipped. SHIPPING WORLDWIDE / INTERNATIONAL: Click Here

SHIPPING WITHIN AUSTRALIA

   POSTAGE
    SPEND OVER $99 AUD      
  SPEND UNDER $99 AUD       

AUSTRALIA POST  
Standard Post - Delivery Australia Wide

   FREE
   SHIPPING
   

 

   $7.95 Flat Rate

 COURIER SERVICE
 Full Tracking
 Does
not deliver to PO Box  

    $7.95 Flat Rate    $7.95 Flat Rate

 ADD ON: PROBIOTIC TRANSPORT
Express Post with Cold Pack      More Info

    $9.95 Flat Rate    $9.95 Flat Rate
ADD ON: POSTAGE INSURANCE*
Available to select at checkout.
More Info
    $3.50 per $100.00      $3.50 per $100.00

 

At the checkout, once you have selected “Australia” as your shipping destination, you will be presented with all shipping options available. Information on the specific services will be shown at checkout.

Which address can I provide?

If possible, it is best to provide:

  • An address where you will be present to accept delivery (E.g. Work address).
  • We also deliver to your home address but please keep in mind that if the receiver is not available, parcels are normally taken to the nearest post office or collection depot.
  • You may include instructions at the checkout for your parcel to be left at the premises but please note that we cannot take responsibility for lost or stolen parcels if we are instructed to leave on site. Please be sure that it is safe to leave a package on premises before requesting this.
  • Yes,we do deliver to a PO BOX address via Australia Post.

All orders are shipped from Melbourne, Australia. Standard estimate of delivery times vary between 2-7 business days depending on the destination. 

In some cases we may be awaiting on deliveries from a manufacturer to replenish stock levels in our store. We receive weekly deliveries and you may not notice any delays at all, however in some cases this may extend the dispatch estimate by a short time. If you like, please use our Contact Us form to ask about product availability.

Please see the table below for approximate transit times. Please be aware that this is a guide only and transit times can vary and do not include our handling time which can be 1-2 business days.

City

Australia Post Standard

Courier Service

Melbourne

1-2 Business Days            

1-2 Business Days  

Sydney

2-3 Business Days

1-3 Business Days

Brisbane

3-4 Business Days

2-4 Business Days

Adelaide

2-3 Business Days

1-3 Business Days

Perth

4-7 Business Days

4-7 Business Days

Hobart

2-4 Business Days

2-4 Business Days

Darwin

5-8 Business Days

Not Available

In some cases we may be awaiting on deliveries from a manufacturer to replenish stock levels in our store. We receive weekly deliveries and you may not notice any delays at all, however in some cases this may extend the dispatch estimate by a short time. If you like, please use our Contact Us form to ask about product availability.

Why does this happen? Why don’t you stock everything?

At any given time, we may experience a higher volume of sales than anticipated across our range at AustralianVitamins.com. We prefer to keep our inventory accurate and aligned with sales numbers. The benefits:

  • Lower inventory costs for us = Better overall prices to you the consumer
  • Guarantees products are purchased closer to their manufactured date = ALWAYS Fresh stock with longer expiry dates!

 

*POSTAGE INSURANCE AUSTRALIA

When selecting your shipping option you may also select Ship Safe Australia for delivery protection. We will cover any lost or damaged items in transit within Australia.

If you provide authority to leave your parcel unattended at your delivery address, insurance will not cover any loss. 

Damage Claims: Must be made within 24 hours of receiving delivery. Please note that you may be asked to provide proof of damage (such as photos).

Lost Claims: If the carrier is unable to provide tracking information, we will replace the order!

 

PROBIOTIC TRANSPORT

As some items (such as Probiotics) require cold storage, we offer this Express Post option at a flat rate of $9.95 per parcel.

Please consider adding this Cold Pack Transport - Express option to your purchase if you have selected to purchase a probiotic or other item which suggests storage below 8 degrees.

Things to consider when purchasing Cold Items:

  1. Your delivery address - Australia Post deliver during normal business hours. If you are not home they will take the parcel back to your nearest outlet and await your collection. Consider providing a work address if possible.
  2. The transport ice bricks we use should keep the item cool enough for 1-3 business days

Australia Post - Express Post - Cold Pack Transport:

  • Delivery to most parts of Australia is normally 1-2 business days in transit
  • Includes small transport ice bricks
  • Delivered using Australia Post Express Post Satchel.

 

SHIPPING WORLDWIDE / INTERNATIONAL

All international parcels are charged based on total shipping weight + region.

At the checkout, once you have selected your country as your shipping destination, you will be presented with all shipping options available and shipping costs. Information on the specific services will also be shown at checkout.

 
   REGION + SERVICE
    DETAILS     
  POSTAGE COST*
 

 

ASIA - PACK AND TRACK INTERNATIONAL
Approximately 6 to 15 Business Days In Transit^^

 

    - Full Tracking

    - Up to 2kg

    - Proof of Posting

    - Signature on Delivery
FROM $18.50 AUD  
ASIA - EXPRESS COURIER INTERNATIONAL - EMS
Approximately 3 to 5 Business Days In Transit^

  

    - Full Tracking    

    - Up to 20kg

    - Proof of Posting

    - Signature on Delivery

 

FROM $27.50 AUD EMS Logo - AustralianVitamins.com
EUROPE - PACK AND TRACK INTERNATIONAL
Approximately 7 to 15 Business Days In Transit^

   

    - Full Tracking

    - Up to 2kg

    - Proof of Posting

    - Signature on Delivery

 

FROM $22.50 AUD  
EUROPE - EXPRESS COURIER INTERNATIONAL - EMS
Approximately 5 to 8 Business Days In Transit^

   

    - Full Tracking

    - Up to 20kg

    - Proof of Posting

    - Signature on Delivery

 

FROM $41.50 AUD  EMS Logo - AustralianVitamins.com

 

     
MIDDLE EAST - EXPRESS COURIER INTERNATIONAL - EMS
Approximately 4 to 7 Business Days In Transit^

 

    - Full Tracking

    - Up to 20kg

    - Proof of Posting

    - Signature on Delivery

 

FROM $46.95 AUD  EMS Logo - AustralianVitamins.com
NORTH AMERICA - PACK AND TRACK INTERNATIONAL
Approximately 6 to 15 Business Days In Transit^

   

    - Full Tracking

    - Up to 2kg

    - Proof of Posting

    - Signature on Delivery

 

FROM $19.50 AUD  
NORTH AMERICA - EXPRESS COURIER INTERNATIONAL - EMS
Approximately 4 to 8 Business Days In Transit^

  

    - Full Tracking

    - Up to 20kg

    - Proof of Posting

    - Signature on Delivery

 

FROM $29.50 AUD  EMS Logo - AustralianVitamins.com
NEW ZEALAND - PACK AND TRACK INTERNATIONAL
Approximately 5 to 10 Business Days In Transit^

 

    - Full Tracking

    - Up to 2kg

    - Proof of Posting

    - Signature on Delivery

 

FROM $13.50 AUD  
NEW ZEALAND - EXPRESS COURIER INTERNATIONAL - EMS
Approximately 3 to 5 Business Days In Transit^

   

    - Full Tracking

    - Up to 20kg

    - Proof of Posting

    - Signature on Delivery

 

FROM $16.50 AUD  EMS Logo - AustralianVitamins.com

SOUTH AFRICA - EXPRESS COURIER INTERNATIONAL
Approximately 5 to 10 Business Days In Transit^

   

    - Full Tracking

    - Door to Door Delivery

    - Proof of Posting

    - Signature on Delivery

 

FROM $41.50 AUD EMS Logo - AustralianVitamins.com
UNITED KINGDOM - PACK AND TRACK INTERNATIONAL
Approximately 6 to 15 Business Days In Transit^

   

    - Full Tracking

    - Up to 2kg

    - Proof of Posting

    - Signature on Delivery

 

FROM $19.50 AUD            
UNITED KINGDOM - EXPRESS COURIER INTERNATIONAL - EMS
Approximately 4 to 8 Business Days In Transit^

  

    - Full Tracking

    - Door to Door Delivery

    - Proof of Posting

    - Signature on Delivery

 

FROM $37.50 AUD  EMS Logo - AustralianVitamins.com
 ^Not including time which may be taken by your local customs office.
 

CUSTOMS

Please note that it is the responsibility of the customer to be aware of any additional customs restrictions, clearance fees, import duties and rejected delivery costs which may apply to the products you are purchasing.
 

Taxes/Import Duties may be imposed once a shipment reaches your country thus we have no control over these charges and cannot predict what they may be. We will not reimburse any chargers which may be imposed.


We always declare correct order values. We clearly show the cost of goods and the cost of shipping for easy and accurate processing through customs.
 

If you have any queries regarding customs information please contact your local office.

Please remember that no import duties will apply for orders delivered within Australia by AustralianVitamins.com.


MISSING PARCELS


If your order fails to arrive within a reasonable timeframe:

  1. If you are not at the specified delivery address to sign for your parcel, the delivery driver will leave a card providing pickup details or to reschedule the delivery.
  2. Sometimes these cards are misplaced or lost, so if you believe your parcel should have arrived, please check your dispatch email for tracking details and Contact Us if you require any assistance.
  3. Visit our Contact Us page to report your missing order. Click Here